Computer Components

Internal Case

Find the Right Definition for Trust When Developing Your International Business

When developing your international business, one of your first challenges will be creating trust with your foreign prospects. You may not recognize this as a challenge. You probably do a great job in creating trust with your current customers.

But there is a big difference. Your definition of trust will be different to your prospect's definition of trust if he lives in a different country.

I had a very inspiring conversation with Liz Strauss on the use and misuse of translation online. Liz is the best person I know capable of inspiring interaction on her blog. She also knows a thing or two on the differences in the interpretation of the meaning of trust.

One of the things you are confronted with when you live in different countries, is different interpretation for a few common words. You may be able to translate them, but they have totally different guide books on how to apply them in different cultures. Nothing you can learn in a book can teach you everything.

Some of the words are always a challenge to apply and identify an accurate meaning:

• Politeness
• Friendship
• Trust

Every time you change country the interpretation for these words changes. If you stay in a foreign country long enough you will pick up the new definition.

But one of these words, trust, is an essential part of developing your business.

So what do you do if you want to create an international business but cannot learn by traveling yet?

This is a question you need to ask yourself right from the start. In international business developing trust is critical to your success.

Luckily trust is often easier to create than you think.

Primary Factors In Creating Trust

To build trust in different cultures you need optimize two things:

• Clarity
• Consistency

This is simple enough. The hitch is that you must do both of these throughout absolutely everything you do.

Strive for clarity and consistency in all your communications and all your actions. And then review everything. Is there anything that is not clear and consistent?

A lack in these two factors is the first place where you lose trust. You will often lose trust from lack of clarity and consistency immediately and without any tell-tale sign. This means you may not even be aware of losing trust.

Other Trust Tools

I've just finished a two and a half month long series of cross-cultural communication web tools on Get International Clients. This series identifies specific cultural preferences for dozens of web tools.

For example, how you highlight your guarantee depends on the culture you are targeting. With so many North American internet marketers it is easy to see the type of guarantee that stimulates trust in these cultures.

But a French marketer would not use the same type of guarantee in the same way. Of course French people also need to have certain buttons pushed to incite trust. It's just that the buttons are just slightly different, placed differently, and highlighted differently. The priority of how to hit all the emotional buttons is also different.

The way you communicate with your prospects can also create trust. Here are some things you can provide to help build trust:

• International Case Studies, or Success Stories
• Regular and consistent communication: newsletters, ezines or blogs
• Glossary

The Perfect Trust Tool

There is no perfect trust tool you can learn about and use in all situations. The cross-cultural web tools are based on the five different recognized cultural behaviors. Countries can be rated or compared in these different scales.

Unfortunately my experience does not prove that you can use a cookie cutter tool for effective cross-cultural communication. This is why I do not advise you to sit down and compare ratings per cultural behavior and simply put all of the tools in place on your website.

You need to adapt these web tools with your specific and unique market. The web tools are a good guideline. But your market might have other overriding cultural differences, barriers or opportunities.

Find The Right Definition For Trust

Creating trust is often a very delicate balance. Especially when you are trying to create trust between two different cultures.

Here is how you I think you should go about finding trust-building web communication for different cultures:

1. Concentrate primarily on clarity and consistency in your communication and your actions
2. Get to know your international clients, go out of your way to communicate with them
3. Then slowly tweak how you highlight the different web tools appropriate for the country you are targeting
4. Consistently reach out to your international audience and evaluate your communications

Are you committed to speeding up your international sales cycles?

Learn how to combine cross-cultural marketing tools and international sales strategies for faster sales.

Join us on the International Sales Road Map

Would you like to develop your international business?
Are you a beginner at international sales and marketing?
Read the Beginners Guide Discover Your International Business

Cindy King is a Cross-Cultural eMarketer & International Sales Specialist, aligning businesses with different cultures. She has over 25 years field experience in international business development and helps mid-sized business owners create international business development strategies that shorten time to profitability.

About the Author

Cindy King
Cross-Cultural Marketer & International Sales Specialist

Over 25 years field experience in aligning cultural offers for international sales.

International content strategy
Custom publishing in English to build international markets B2B international lead generation

40km south of Paris, France - GMT+1
Cell: +33 6 98 91 86 11
Follow me on Twitter
Get International Clients

My case's internal wires, how do you know which side is negative and positive?

My desktop case is http://www.newegg.com/Product/Product.aspx?Item=N82E16811129096&nm_mc=TEMC-RMA-Approvel&cm_mmc=TEMC-RMA-Approvel-_-Content-_-text-_-

I'm talking about the LED wires, power switch etc. This is my motherboard http://www.newegg.com/Product/Product.aspx?Item=N82E16813128425&nm_mc=TEMC-RMA-Approvel&cm_mmc=TEMC-RMA-Approvel-_-Content-_-text-_-

What you have, is a bank of eight to ten connector pins, starting with pin1 and going around to the last pin. The connectors themselves, have a flat black side on one side with the printed name of the connector like HD (for Hard disk detector), RST (reset switch), PWR or PR (Power on switch), etc.

One side, the black flat side with the printed name - The left hand side is hot (+)
The other side, is only partially black, with the copper connector shown.

This means that you face all the connectors towards the INSIDE of the bank of the pins, just the reverse of what you would think (you would think the bank of pins would face outwards so you could read them, right?)...

This is almost universal on all motherboards, note I say ALMOST. So if after setting your pins according to the diagram in your motherboard manual the way I have told you, it does not turn on, then reverse the connectors (because there are a few non-standard motherboards I have worked with so I know!).

Reversing the pins, - putting them in the wrong way, will in no way harm your motherboard or any component, - it wil just short the motherboard (shorting does NOT damage your components). So even if you get them wrong the first time, it does no harm.

Oh yes, I forgot to tell you, the way you can always tell which side is the hot side (+) is by looking at the color of the wire itself. Almost universally, one wire is WHITE (this is negative). The colored wire (green, blue, red, yellow, etc) is the positive wire (+).

The Internal sound [Sherry.A] (case 2) :heart beat